We are grateful for your decision to travel with Andean Ecotravel. Our primary goal is to make your holiday the peak of unforgettable memories.
Please read the terms and conditions below carefully to ensure a pleasant experience. Your participation and understanding are essential for the big adventure that lies ahead.
You agree and accept these terms and conditions by making a reservation through our website, email, Whatsapp, or in person. Any use of our services will be deemed acceptance of this agreement.
Our system displays all of the information about the services available as well as their availability. When a reservation is generated, you will receive an automatic message that includes a copy of the registration data. Depending on the availability of the requested service, one of our advisors will contact you via email within 48 hours to confirm the status of your reservation. Passengers are responsible for supplying accurate e-mail addresses and phone numbers. If passengers do not receive the confirmation email within the specified time frame, they should contact our reservation department.
To reserve a space on any trip, each client must send:
The payment of the Balance may be made through:
All accommodations (hotels, boats, tents, etc….) are for two people. We will make every effort to find roommates for single visitors who choose to share lodging. If this is not possible, or if you choose single occupancy, you will be charged the individual surcharge specified in the itinerary.
If you must cancel, all reservation deposits, less a cancellation fee, will be reimbursed. All cancellations must be in writing. The cancellation fee is $100 per person if made 91 days or more before departure, and any cancellation fee, surcharge, or non-refundable deposit paid to Andean Ecotravel by hotels, airlines, or other third parties will be applied to your service voucher “cost of the trip.” If cancelled between 31 and 60 days before departure, the charge is 50% of the trip cost; if cancelled 30 days or less before departure, the charge is 100% of the trip cost. There will be no partial refunds for hotel rooms, meals, sightseeing trips, or hiking reservations that are not used for whatever reason. The trip is priced as a package, with no credits granted for unused services. Some tours, like the Inka Trail to Machupicchu, have a separate cancellation policy. In this scenario, the cancellation policy is in addition to the cancellation policy of Andean Ecotravel.
Any fees spent by the customer as a result of delays caused by bad weather, road conditions, river levels, road conditions, transit delays, illness, government involvement, or other emergencies beyond Andean Ecotravel’s control. It is not refundable.
If Andean Ecotravel believes it necessary for the comfort and well-being of the customers owing to unanticipated situations or conditions beyond Andean Ecotravel’s control, reasonable adjustments to the schedule may be made. If such a change occurs prior to the $100 deposit being received, the client will be notified at the time of booking. Andean Ecotravel will notify the client as soon as possible if the change is made later. Cancellations made by the Client as a result of this change are subject to the
provisions of paragraph 5 above. Andean Ecotravel shall not be liable for any damages originating from or in connection with such change, and the Client expressly waives the right to pursue such a claim against Andean Ecotravel.
Any modifications to the original reservation must be approved by the person who signed the reservation form. Any modifications to the itinerary made by the Client after receiving a confirmed travel program from Andean Ecotravel will be charged a change fee of US$35 plus any costs or charges incurred or levied by our suppliers as a result of the alteration. While every effort will be made to accommodate revisions and new requests, availability cannot be guaranteed. This sum does not apply to routes such as the Inca Trail, Salkantay, and any trip that includes the purchase of income to the Machupicchu Sanctuary, where the income is non-refundable; in this instance, the exchange penalty is US$ 80.00.
The customer must follow the laws and social standards of the country visited at all times, as well as any government restrictions governing customs, medicines, and currencies. In any matter that may compromise the safety or welfare of the group or individual clients, the tour guide’s or Andean Ecotravel’s judgment will be final at all times. If the client violates this section or endangers the welfare of the group or individual clients, the tour guide or Andean Ecotravel agent may ask the client to leave the tour without refund.
Anyone suffering from an illness or handicap, or undergoing treatment for any physical or medical condition, must state the specific nature of their ailment at the time of booking and arrange for any medicine or other treatment that may be required during the tour. Failure to make such disclosure is a violation of these booking rules, and the person will be removed from the tour, with all fees paid forfeited.
If the trip involves a cruise, excursion, or boat/boat transfer of any type, the Client must notify the company at the time of booking if he or she is unable to swim. This will not preclude the Client from participating in the tour, but it will allow Andean
Ecotravel to take additional safety steps for the Client’s safety in a timely manner.
Andean Ecotravel is not responsible for luggage loss or damage on the way to and from an Andean Ecotravel trip, or while on an Andean Ecotravel trip.
If the customer has any concerns about the tour’s organization, he or she must contact the tour leader or another Andean Ecotravel official as soon as possible so that they can do everything possible to correct the situation. Andean Ecotravel will only be able to fix a problem if it is made aware of it. If something goes wrong during your vacation, please report it to Andean Ecotravel so that we can correct the situation or compensate you. If the problem is not rectified, a formal complaint must be submitted to Andean Ecotravel within 28 days after the trip’s conclusion.
Cordially
General Manager
